Customer Counter

DIVIDED INTO TWO DIVISIONS

1. Payment Counter Division
2. Service Counter Division

SERVICE COUNTER DIVISION

1. Marketing
2. Legal Affairs
3. Enforcement
4. Water Billing
5. Public Complaints and General Affairs

ROLE OF THE CUSTOMER SERVICE CENTER

1. To ensure HDC clients are well-served and treated respectfully.
2. To ensure transactions are smooth at all the counters.
3. To observe and efficiently tackle issues and problems brought forward by HDC’s clients.
4. To provide localised services to HDC’s clients and the general public.

ITS VISION

To provide competent and efficient services to HDC’s clients in a comfortable atmosphere.

ITS MISSION

To be a quality and efficient Customer Service Centre renowned for its well-mannered and customer-friendly staff