We are committed to delivering efficient, effective, and responsive services within the following timeframes:
 

1. We pledge to construct and provide affordable housing for the people in accordance with the approved plans, designs, and specifications.

2. We pledge to expedite the handover of completed affordable housing to successful buyers within one month after the signing of the sales and purchase agreement.

3. We pledge to verify all payments within three minutes and credit them as soon as possible.

4. We pledge to provide friendly and efficient customer service—service with a smile.

5. We pledge to respond to all inquiries and complaints within 24 hours.